This is an idea I’ve been musing over for a while and regularly encounter in different contexts. The phrase ‘Think Less – Find More’ is my suggested strap line for Google search as it’s essentially what they are selling. Obviously this isn’t how they market their search service but it is in essence the message they are giving to users. The evolution from keyword to natural language searching and the increasing use of user data to tailor results is part of a drive towards answering (in part) your information ‘needs’ before you even know you have them (I’m thinking of Google Now here).
In the Visitors and Residents research project one of the questions we asked participants (students ranging from late-stage secondary school all the way through university) was “If you had a magic wand what would be the ideal thing you’d want to help you learn”. A common answer could be characterised as “Something which highlighted the best information and the right answers”. For example one student described a library type scenario in which the most useful books would glow in response to a question.
Unknowingly to our participants what many of these responses boiled down to was “I’d like Google to work perfectly” by which they meant that the top search results would be ‘correct’ so they wouldn’t have to spend time evaluating them or cross checking. So what we might describe as the process of research (evaluating and synthesising a range of sources into a cogent narrative or argument) they were thinking of as ‘what you have to do because the technology doesn’t quite work properly yet’. They had been sold Think Less – Find More.
I’m not saying that Google is evil or that these students were misguided, my point is that this is the culture we need to respond to in education. Our pedagogy is still based in Dewey Decimal times while our students (and staff) are actually operating in a radically different knowledge environment. If we take into account the Think Less – Find More culture shift this is a huge opportunity for us as educators. Google allows us to shift from knowledge transfer mode and concentrate on helping students to develop their ability to think. How we managed to create an education system which doesn’t have this as its central tenant is a mystery to me…
If we redesign teaching incorporating the Web we will be nurturing agile and powerful thinkers who can build on the power of abundant information rather than leaving them to worry that going online is tantamount to ‘cheating’.
I talk about Think-Less Find More and ‘Currencies of Credibility’ in this video:
I was delighted to be asked to keynote at the Designs on eLearning conference last month. It’s run by my group based at UAL and Penn State with a different host institution each year. This time it was Texas State with Claudia Roeschmann et al doing an excellent job bringing us all together.
Part of my job as Head of Technology Enhanced Learning is to develop institutional strategies around digital and learning so I thought the DeL keynote would be a great chance to propose a simple way of setting out the territory:
‘Digital’ is too broad a term to be useful now but it is still an area which is ‘different’ enough in the mind of institutions to be dealt with as a distinct entity. Whether this is a healthy approach is debatable as ‘digital’ and ‘technology’ tends to be defined as anything-that-is-new or anything-we-don’t-quite-know-how-to-use-yet. For example, technology that has become totally embedded stops being thought of as tech; email, texting, Googling etc. It’s not that we don’t know that it’s digital we just don’t discuss it in strategic terms because ‘everybody does it’. That tends to mean that digital strategies point towards incorporating the new without focusing on the better use of the mundane.
(The term ‘mundane technology’ was brought up by Jo Morisson from UAL who pointed out that smartphones are now ‘mundane’ but are integral to students day-to-day learning and creative practices i.e. the fundamental incorporation of the digital into practice tends to be around the use of ‘boring’, not-new, tech)
To attempt to break down the digital into manageable areas I suggested the following ‘practice boxes’ or categories which split the manner in which we use technology into three sections. This provides a very simple framework for discussions about where and how practice intersects with, or resides within, the digital. My Visitors and Residents framework underpins this approach which means that the boxes build on motivation-to-engage rather than the functional affordances of the technology (something which can be considered after you’ve decided what it is you are trying to achieve).
From left to right:
‘Tools and Stuff’ – This is the predominant institutional perception of what digital technology is – a series of tools that help to make existing practices more efficient or better quality. It also tends to be students main expectation of the digital services their institution will provide. ‘Give me access to the right tools (including the Web) and access to digital content (stuff) that will help me get through my course. This was one of the key findings from or recent work on The Digital Student project for Jisc. No social trace is left in this mode which is mainly about information seeking, and non-visible production & consumption.
‘Shop Window’ – This is a shift from Tools and Stuff towards using the Web as a place for publication and dissemination – the look-at-what-I-have-created motivation which is essentially using the Web as a means of distribution for self-generated content. This is institutions and individuals in broadcast mode and while work that is being presented might be ascribed to the creator of that work it is not necessarily connected to a persona as such beyond a name or a brand. The Web becomes a location to promote the best of our completed work with the actual creative or intellectual practice taking place offline or in non-visible tools.
‘Spaces’ – This is where the digital (mainly the Web) becomes a series of spaces or places in which we enact our practice. We go to these spaces to be present with others in some form. This could be within private groups or openly online. So the Web becomes the location where we develop work and thinking in a ‘networked’ or communal manner. This involves individuals operating via (or being embodied within) a digital identity of some form which might be a simple projection of self or could be a deliberately disassociated, managed or pseudonymous persona. (This gets philosophical very quickly but a simple version would be an individual being in ‘student-mode’ when in certain digital spaces). I’ve broken this category into three sections:
Using digital spaces to communally or collaboratively create work. For example, collaborative editing of Google doc or using an online whiteboard/sketching platform to build work in groups. This type of activity could be ‘live’ or asynchronous but the closer to live it is the more the digital will feel like a space rather than a tool.
Discourse around artifacts. – This is the most common form of activity within this category and is possibly the most broadly relevant in an educational context. I’m most interested in forms of discourse which influence the evolution of work, for example a constructive discussion in the comments on a blog post which leads to the original author refining their ideas. It could also be the discourse of a group negotiating the direction of future activities and posting iterations of work which is developed outside of the digital space in which the discussion is taking place. Obviously material that is posted in Shop Window mode can become the focus for discourse with the possibility of recontextualisition or remixing.
Critique or re-appropriation of digital spaces – this one is more specific to Art & Design but important nevertheless. The digital is a space that should be questioned a deconstructed as a place where society resides and operates. This is something that the creative arts need to be doing if they wish to be a relevant voice. I was disappointed with the recent Digital Revolution exhibition at the Barbican which made no attempt to deconstruct the digital in this manner and simply presented a parade of amusing and entertaining digital bits and bobs. In an age of ‘elegant digital consumption’ Art & Design needs to re-present the Digital through a critical and questioning lens.
What’s interesting is how the pedagogy we use can shifts teaching practice from Shop Window to Spaces within given platforms. For example at UAL both our blogging (WordPress) and our ePortfolio (Mahara) platforms can be used in both modes depending on the teaching approach. It’s even possible to gently transition from Shop Window to Spaces within these platforms over time which has enormous potential for supporting students in developing their practice and in building professional/practice based online personas.
My hope is that the 3 categories will frame conversations within and beyond UAL and break down the ‘digital’ in a useful non-tech-deterministic manner.